When something's wrong
A feature I had is now locked
A feature that was available and now is not has a small number of causes.
Check these, in order
- 1
Restore purchases
This resolves most cases. It re-checks with the store and reapplies what you bought. Do it before anything else.
- 2
Check which account you are signed into
Plus applies per account. If you have more than one, you may be in the wrong one. See multiple accounts.
- 3
Check the subscription itself
A payment can fail silently and lapse the subscription. Look where you bought it. See manage your subscription.
- 4
Check whether you had it as a grandfathered feature
Some features are free for older accounts. If yours is newer than the cutoff it was never yours to keep. See what you keep.
Cause and fix
Subscription lapsed. Renew, or accept the free tier. Your things are untouched either way.
Signed into a different account. Switch accounts.
Bought on another store. A purchase made on iOS does not transfer to a Google Play account, though it does follow your NewTwos account across devices.
You bought it with coins and it is still locked. That should not happen, since coin purchases are permanent. Restore purchases, then contact support with the details.
What to send support
The account email, where you bought it, roughly when, whether it was a subscription or a coin purchase, and which feature.