When something's wrong
Contact support
How to reach us, and what to include.
The routes
| Route | Best for |
|---|---|
| Email support | Anything account-specific |
| The support page | Every route in one place |
| The community | Questions other users can answer |
| Request a feature | Ideas, rather than problems |
Account-specific problems need email, because nobody else can look at your account.
What to include
This is the difference between one reply and four. Include:
- The account email, including the Apple relay address if you used hide-my-email
- Platform and app version
- What you expected and what happened
- One concrete example: a thing, a list, a time
- What you already tried, so nobody suggests it again
Diagnostic logs
The app can share diagnostic logs, which carry version and device details automatically. Attaching them saves a round trip on anything technical.
Before you write
A few problems have well-trodden answers worth checking first:
- My things are not syncing, usually two accounts
- I cannot sign in
- A feature I had is now locked, usually restore purchases
- Reminders are not notifying me, usually system permission