Your account and your data
Manage your subscription
Where you manage a subscription depends on where you bought it.
Where it lives
| Bought on | Managed in |
|---|---|
| iPhone or iPad | Your Apple account subscriptions |
| Android | Google Play subscriptions |
| The web | Your billing settings in NewTwos |
This trips people up constantly. A subscription bought on an iPhone cannot be cancelled inside NewTwos, because Apple owns the billing relationship.
Restoring purchases
If Plus is not showing on a device you own, restore purchases. This re-checks with the store and reapplies what you bought.
Do this before assuming anything is wrong. It resolves most "I paid and it is locked" situations.
Cancelling
Cancel where you bought it. Plus stays active until the end of the period you paid for, and then the account returns to free with everything intact. See what you keep.
Refunds
Refunds are handled by whoever took the payment. Apple and Google both have their own refund processes and NewTwos cannot issue those on your behalf.
For a web subscription, contact support.
Going further
One subscription, all devices, as long as you are signed into the same NewTwos account. It is tied to your account rather than to a device.
Multiple accounts need multiple subscriptions. Plus applies per account.
Settings that change this
- Settings Help & About Twos Plus shows your plan and pricing.
If it's not working
I paid and it is still locked. Restore purchases first, then check you are signed into the account you paid on. See a feature I had is now locked.